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World Cup 2022: Issues with FIFA ticketing app cause frustration for fans attending England vs. Iran game

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Many fans were unable to quickly get to the Khalifa International Stadium on the Monday before the World Cup match between England and Iran due to problems with the FIFA ticketing app.

Tickets apparently disappeared from people’s accounts hours before the game. This meant that ticket holders had nothing to scan for gate attendants as they approached the stadium.

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FIFA released a statement confirming the problems fans were trying to get into the game. Although there were a few empty seats at the start of the game, the stadium was not noticeably empty.

“Some spectators are currently experiencing issues accessing their tickets through the FIFA Ticketing app,” FIFA said in a statement. “FIFA is working on a solution to this problem. In the meantime, fans who cannot access their mobile tickets should check the email accounts they used to register on the ticketing app for further instructions.

In the event that fans are unable to access their email accounts, the stadium ticketing point will be able to provide support. We thank fans for their understanding as we work to resolve the issue as soon as possible.”

The problems with the app show the risks of paperless ticketing in today’s world. While paper tickets have their own risks – you can lose them and have no proof that you have them – mobile tickets depend on a reliable technological infrastructure. And if that infrastructure fails, it could cause serious problems at the wrong time.

England vs. Iran is just the second game of the tournament after the pomp and thoroughness ahead of Sunday’s opening game. The hosts of Qatar in that game lost to Ecuador with a score of 2:0.

DOHA, QATAR - NOVEMBER 21: adidas 'Al Rihla' FIFA World Cup match balls before the 2022 FIFA World Cup Qatar Group B match between England and Iran at Khalifa International Stadium on November 21, 2022 in Doha, Qatar.  (Photo by Alex Pantling - FA/FA via Getty Images)
DOHA, QATAR – NOVEMBER 21: adidas ‘Al Rihla’ World Cup match balls are seen before the Qatar 2022 World Cup Group B match between England and Iran at the Khalifa International Stadium on November 21, 2022 in Doha, Qatar. (Photo by Alex Pantling – FA/FA via Getty Images)



Source: sports.yahoo.com

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